Page 4 - IPM Brochure

Creating a Community
We believe in looking after residents’ homes, not just buildings. Of course, we ensure the safe, secure and compliance aspects of properties in our care, that is a given. But we also recognise our residents want to feel at home and to be part of a caring and signi cant community.
The bene ts of being part of a community are well documented. people living in communal properties can enjoy a sense of belonging, engagement and friendship, where they share similar values and a common identity.
Our customers are increasingly choosing to buy into lifestyle propositions within mixed tenure developments that deliver high quality, service driven communities for all stakeholders. Even buildings and their open areas will have a history that is re ected in design, nishes, art and furnishings, and many will have communal facilities and the ability to host events. A lounge area, roof terrace, courtyard, play area, gym or
spa can all combine to create an exclusive experience.
Mainstay believes that excellence in property management should be driven by partnerships. Our onsite team will get
to know each resident individually and create personal connections. Regular residents’ forums with the team will help to keep everyone informed and included in decision making. We aim to set a whole new standard of customer engagement and inclusiveness.
Top, left & bottom: Residents community events at Hemisphere & Queen Mary’s Place Right: Children’s play area, South Gardens
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For a particular property, neighbourhood or area to succeed,
a community
must exist; without
a community, a development is just another place to live.
Jess Parmar
Associate Director Brand Standards & Customer Experience