Page 6 - IPM Brochure

Operational Excellence
IPM Brand Standards & Customer Experience
It is important to Mainstay that
our IPM buildings have consistent, recognisable, high standards across all aspects.
Setting the Standards
Delivering customer service excellence and training a team to deliver this, starts with setting a measure so that improvements and changes can be monitored against the expectations of our customer.
Planogram
The Planogram is a guide which sets standards for each area of the development, such as reception, common areas, signage, uniforms.
Planogram
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Through our local teams, we strive to create and maintain a development where people
want to live, work and enjoy life.
Neal O’Grady
Managing Director IPM