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Quite often our team resolve customer queries or are in the
process of resolving them and we have introduced various communication channels to support enhanced customer information and feedback.
Snapshot of the Monthly News Bulletin:
Snapshot of 'We're currently working on':
Snapshot of 'You said, We did':
ER EXPERIENCE
Site Standards Review
Alongside the Planogram, additional tools have been provided to measure whether the standards are met. Should they not be met, a plan of action is then implemented to “bridge the gap” between the current standard of the development and the expected standard.
CASE STUDY - BRAND STANDARDS & CUSTOMER EXPERIENCE CASE STUDY - BRAND STANDARDS & CUSTOMER EXPERIENCE
Snapshot of the Site Standards Review and the Bridge the Gap Plan: Snapshot of the Site Standards Review and the Bridge the Gap Plan:
Site Standards Review
Customer Communication
Our approach to improving our customer communication starts by looking at what our customer journey looks like and at which points they require updates.
CASE STUDY - BRAND STANDARDS & CUSTOM
Snapshot of ‘You said, We did’
Snapshot of the Monthly News Bulletin
In 2016 these communication platforms will be integrated with new technology resulting in a
better method of providing updates and faster responses to enquiries/queries.
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