Page 8 - IPM Brochure

Operational Excellence [continued] Pre-live Planning
The Mainstay team can support the creation of the overall vision for the development utilising pre-live funds to design the asset using resident feedback and the ‘Home demo’.
For example, following resident feedback at Glasshouse Gardens, alterations were made to a meeting room space to create a multi-purpose room with foldable furniture, giving residents full exibility of how the space can be used.
Home Demo and Move In
Each resident is given an individual home demonstration to ensure they feel comfortable with all aspects of their new home. This also gives the opportunity to create a personalised communications preference plan, unique to that resident, prior to move in date. Move in day must run smoothly, so residents can book a slot via our exclusive portal where the whole occupational bay is dedicated to them and, in some sites, a dedicated lift may also be available. Meet and greet is managed by the Property Manager and Concierge team.
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Mainstay are proud
of our many industry accreditations
which are testament to our stringent business processes
and uncompromising attitude to compliance and risk.
Charles Lucas
Technical Director