Page 12 - Project Acanthus_Mainstay

12
Mainstay: Response to Tender | Project Ancanthus
Mainstay: Response to Tender | Project Acanthus - Part One
Chelsea Creek, Fulham, SW6
Mainstay was appointed by St George in 2008 at the commencement of build to manage this high value and specification mixed use development of approximately 900 homes, adjacent to Imperial Wharf. Currently the scheme is 80% delivered and will be completed in 2021.
Originally the entire residential element was planned as private homes for sale, with a percentage being discounted market stock. In recent times, later phases are being planned and built with a wider tenure split.
The scheme hasconsistently been marketed as super prime and is white labelled from a service proposition.
The development benefits from the following services:
» Dedicated on site estate manager, deputy manager, and full 24/7 concierge and facilities management team
» Residents only spa and swimming pool/leisure facility
» Full concierge service to private residents
During its development, the scheme has experienced ever changing economic and cultural cycles. This has meant that the developer and Mainstay, as the key service provider, have had to continually adjust service delivery and protocols to be relevant in the current market. Specific examples include:
» Redesign and relocation of centralised management office to reflect the evolving scheme. We were heavily involved in the design of the new facility, specifically in relation to IT, welfare facilities, parcel storage and front of house design
» ESCO management: while the centralised energy solution is outsourced, there became a clear requirement for ongoing management, liaison and supervision of the third party provider, to ensure value for money is achieved
» Close liaison with adjacent schemes, notably in relation to shared services, such as refuse compaction, water features and public access to the estate
» Communication: the scheme possesses a significant number of absentee owners who traditionally (not in 2020) use their apartment for 1-2 months a year. This requires a cultural flex in service at key times
» Remodelling of the service provision to reflect the incorporation of affordable housing on a high end development. This involved extensive negotiation with both St George and the nominated provider. The client was keen to see no significant diminishing of design or service quality, but at a significantly lower cost to the end user. A challenging proposition, but one that was successfully achieved