Page 7 - Project Acanthus_Mainstay

2. Confirm your total number of employees and breakdown by discipline.
Mainstay: Response to Tender | Project Acanthus - Part One
Discipline
Property Management Facilities Management Property Support Services Commercial & Portfolio Client Portfolio
Credit Control
Finance
Customer Services & Marketing Cashiers
Resales
Purchase Ledger
Employee Services Mobilisation
IT
Shareholders
Maybeck Debt Recovery Technical
Group Managing Director
New Ventures
Total
No. of employees
363
146
98
26
14
13
13
12
10
9
8
7
6
4
4
3
3
1
1
741
The key element of our proposition is service excellence.
This means we ensure that all of our teams have the necessary systems, processes and governance in place to provide the best level of service for our customers. We seek to achieve
this by providing high quality training, support
and opportunity.
We have accreditations and memberships of the following bodies:
» The Association of Residential Managing Agents (ARMA) » Royal Institution of Chartered Surveyors (RICS)
» The Property Ombudsman (TPO)
» Institute of Residential Property Management (IRPM)
» Contractors Health & Safety Assessment Scheme
» Institute of Workplace and Facilities Management (IWFM) » ARMA-Q accredited
» BS OHSAS 18001
» ISO 9001:2015
» Investors in People (Silver)
» Institute of Customer Service
Mainstay delivers high-end property management and complies with all current health and safety risk and compliance requirements, as well as meeting the standards set out by the RICS in relation to all day to day activities and specifically:
» Rent collection
» Treasury management
» Service charge funds holding, management and administration
» Risk management (statutory compliance and health and safety)
» Asset protection
» Tenant management / lease enforcement
» Lease renewals, rent reviews and other asset growth opportunities
The above demonstrates that the systems, processes and governance that Mainstay’s team uses to deliver our services are based on best practice and meet all the regulatory and legal requirements set down to ensure good estate management.
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