Page 8 - 2020 Vision
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Our Cornerstones
Brilliant Basics
Ensure health and safety, regulatory and asset compliance
Deliver agreed key performance indicators
Deliver lease and contractual obligations
Maintain accurate, timely and up to date records
Develop an industry leading capability
Customer Experience
Adopt a ‘right first time’ approach to delivering exemplary customer service
Actively encourage and act upon customer feedback
Continually innovate our customer service provision
Identify opportunities to enhance asset values
Enrich the communities we serve
Communication
Pro-actively keep customers and colleagues up to date
Be responsible and accountable for timely responses
Where possible talk rather than email
Utilise the development of emerging real-time technologies
Build strong relationships by walking in our customers shoes at every interaction
Empowering Our People
Make Mainstay a great place to work
Attract and retain people who believe in our “Why” and live by our Values
Empower, coach and develop individuals to be the best they can
Actively encourage creative solutions which delight the customer
Recognition of exceptional effort
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