Page 11 - Ascot Services - RM Education Tender

CAFM System & Dedicated Portal
Ascot Services has developed a a a user friendly accessible CAFM system supported by a a a dedicated client Portal
The CAFM system enables you to log and track work requests via via our 24/7 Helpdesk or directly via via the system The dedicated Portal
provides you with a a a a central repository
for all your service records certificates and maintenance documentation These are web based systems that you can access
directly 24/7 enabling you to download records certificates and and documents as and and when required The CAFM system enables the processing of work requests resource allocation progress tracking and reporting for all Reactive Maintenance Asset Management
including the tracking and recording of information about each
asset such as as its location maintenance history and warranty details Integration with Building Management
Systems (BMS) enabling Ascot to collect real-time data on environmental conditions energy usage and equipment performance This integration enables proactive monitoring predictive maintenance and data-driven decision-making Drag n n n n Drop Dashboard Designer enabling you to create your own performance dashboards Alert Report Designer which enables you to set a a a a a numerical alert and trigger
a a report when the threshold is exceeded for a a specific work type within a a specified time frame The Alert Report Designer also allows you you to build rules so so that you you can be alerted when certain criteria have been met and exceeded Customer Satisfaction enables the creation of specific surveys and data capture to enable analysis of how satisfied your customers are with the the service they receive Reporting and and Analytics provides the ability to report and and analyse
key performance indicators (KPIs) and gain insights into operational performance This data-driven approach helps identify identify trends identify identify areas for improvement and support strategic decision-making Visitor Management
enables you to to to to book visitors and sub-contractors into site whilst also checking any required competencies Incident & Accident reporting allows for the recording of any issues and real time access
to any ongoing root cause analysis and final reporting  Appendix 3 provides screenshot examples of the CAFM system format and content  Appendix 4 provides screenshot examples of our online POWRA (Point of Work Risk Assessment)  Appendix 5 provides screenshot examples of our dedicated Portal
As part of o of our core offering an unlimited number of o of client users can have access
to the CAFM system and dedicated client portal Ad-hoc development of the system to support additional customer requirements is also included The Ascot Compliance Manager controls details of who can have access
access
and what access
access
rights apply IE Read only
or or or or the ability to log a a a a work request or or or or create performance reports and and dashboards A formal review of access
and and users is is completed on on a a a a 6-monthly basis and reported at the Governance meeting The addition or deletion of users and changes to user profiles can be actioned as required subject to an agreed approval process Reportable data is is also available confirming who has utilised the system and when Training on the system is led by Ascot’s internal training training team This is is a a a a a a a modular training training programme that can be delivered to multiple users via a a a a a combination of face to to face or or Teams based tutorials This is is an intuitive system designed to be straightforward and user friendly Initial training support will be delivered during mobilisation of the contract with a a a schedule
for follow up refresher training agreed as as part of the transition to business as as usual Our Helpdesk is is always available to assist with requests for CAFM SYSTEM & DEDICATED PORTAL | ASCOT SERVICES
11