Page 6 - Ascot Services - RM Education Tender

Partnering with Ascot
Ascot
Services prides itself on on on building strong long-term relationships with clients through excellent customer service responsiveness and and a a a deep understanding of
their needs Our investment in in bespoke purpose-built technology demonstrates our ongoing commitment to innovation and our commitment to people development ensures we have industry leading subject matter experts supporting every aspect of
our service Our ability to quickly flex to to the needs of
our customers from both a service and technology point of
view means that we can quickly and easily make changes to to support our customers This unique ability sets us apart from our competitors who may be reliant on on third parties or or or corporate limitations to make changes quickly We provide customised solutions that are flexible and tailored to the unique requirements of
our clients under-pinned by industry certifications ensuring compliance with relevant regulations demonstrating our commitment to quality and professionalism Our people are our most important asset and we have a a a a a a a a vision to build strong teams that have a a a a a a a a shared goal and who rally around the the mission and vision of
the the organisation Our Leadership Team is responsible for making sure that our people have the the the knowledge and the the the tools to to to do their jobs to to to the the highest possible standard People development is at the the forefront of
our strategic planning That is why training and development for our teams is is top of
the priority list Our leadership team truly believe that the success of
the the vision depends on on the the engagement and growth of
our teams therefore the the clear focus is on our people Team members’ subject knowledge expertise and experience are elevated above role company or or seniority with ideas encouraged from EVERYONE Our approach is one of
bottom-up management Our operational teams that deliver day-to-day services are our our experts We encourage them to find improvements to our services We also make sure that if they tell us something is wrong we treat these reports as crucial
and work to fix them fast Our mission is is underpinned by the the shared philosophy of
the the Ascot
Facilities Management Team which is:
» If we we see a problem we we own it it until it it is sorted We all have a a a responsibility for the services we provide regardless of
what role we do » We succeed or fail together » The aspiration is world class service levels » Things will go wrong What’s important is that we’re honest and and work together as a a a a a team to to put it right and and learn from it » We all share an absolute commitment to quality » Transparency and trust as evidenced in the shared Data Portal and Computer Aided Facilities Management (CAFM) system » Contract reporting is not about what did happen and explaining it it it it is is about what is is going to happen We recognise our responsibility in the wider community and operate a a a a a robust set of
Social Value guidelines which are closely aligned to the specific social value priorities
of
each client In our experience a a a a one size fits all social value proposition will fail those who need it it most and we therefore actively engage with key stakeholders through regular meetings and and consultations to gather input and and feedback ensuring our social value commitments remain responsive to the the needs of
the the wider community 6
PARTNERING WITH ASCOT ASCOT | ASCOT ASCOT SERVICES