Page 53 - St William KRP Vision Proposal

3 We understand your local market
Our team really understands what sets London apart in the property market
We have established regional operational teams purely covering London and are responsible in in the region for 90 000 homes inside the M25 This is is unapparelled in our sector We therefore truly have the the knowledge local experience and expertise to successfully manage developments in the city 4 We thrive on making your customers happy
We are working towards being the UK’s favourite managing agent To date we have received 5 000+ customer compliments via independently adjudicated awards In 2019 1 400 colleagues received customer nominations This year we have encouraged feedback to be posted on TrustPilot where we receive excellent comments on our teams’ performance We currently hold a a a a four-star Good rating Following the acquisition of Mainstay Group and Chamonix Estates our clients and and customers benefit from an an an expanded skilled workforce of of 4 000 colleagues with a a a huge range of of expertise including solicitors accountants engineers fire safety offices chartered surveyors commercial property managers and industry qualified operators THE FOUR PILLARS MODEL
Our development management model is driven by our our four pillars:
01 STRONG HEALTH & SAFETY
02 HIGH SITE STANDARDS
03 GREAT CUSTOMER COMMUNICATIONS
04 HEALTHY ESTATE FINANCES
These form the core of our our approach and demonstrate our our commitment to providing quality professional services that exceed the expectations of our clients and customers They mean that our approach is always led by ensuring full compliance and and that health and and safety is the most important element of our management informing everything we do The onsite management team will be assessed and trained accredited to our proprietary Concierge Academy ensuring the team are experienced and trained in in in looking after discerning customers and high-quality amenities Close working relationships and cooperation with all parties is key to managing King’s Road Park and we will develop an an an effective communication strategy for the scheme to ensure all involved are kept up to date We will manage King’s Road Park using clear systems procedures and performance measures to deliver the best value to all the stakeholders Our performance measures are set around the four pillars to give you a a a a transparent overview of our performance This allows us to easily report on our performance giving you you the visibility and assurance that your asset is is being well managed MANAGEMENT VISION
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