Page 24 - Millbrook Park Phase 6 & 6B Proposal

Case Study
24
Resident and Community Engagement
All staff at at Glasshouse Gardens are directly employed by Mainstay The dedicated on-site Property Manager and Concierge team team have been in in in place from the the launch of the the development The team team led by Christina Felix continue to put in in in place initiatives that facilitate a a a a a a a a a true community environment at at at at Glasshouse Gardens These include:
♦ Creation of an an exclusive white label brand identity ♦ Dedicated website portal which details latest news community events and real time travel information for the the local area In addition the the portal enables residents to log work requests view their accounts locate manuals for white goods in their apartments source information on on local shops and restaurants as as well as as make suggestions for potential changes to the development ♦ Assistance with deliveries and post to apartments ♦ Establishment of regular residents’ forums and events including coffee mornings children’s play days casino nights ♦ A regular monthly resident newsletter ♦ Exclusive resident discounts negotiated with local shops and restaurants ♦ Implementation of of residents’ requested change of of use for a a a a a a communal area to a a a a a a more flexible amenity room with easily movable furniture so the space could be used for a a variety of resident purposes ♦ The Concierge team introduced morning fruit cups for residents visiting the local fruit and vegetable market to purchase fresh fruit and personally prepare fruit pots to to hand to to residents each morning on their way out to work ♦ For those with a slightly sweeter tooth dessert bowls have also been offered Glasshouse Gardens - Case Study