Page 4 - Riverside Quarter Proposal

Riverside Quarter | Request for Information
Role of the Managing Agent
■ We would like for you to tell us more about how you would approach the role of Managing Agent specifically at Riverside Quarter. Please see below the specific items we would like further information on, however anything in addition to this that you think is relevant would be welcome. Please could you share with us your proposed day to day plan for the delivery of management services. We would like to see a management organisation structure chart, with on site staff and office staff indicated. It would be helpful to see draft job descriptions for the key personnel that will be associated with Riverside Quarter. Please could you provide us with a copy of your standard form of management agreement including a list of KPIs that you would expect to perform against.
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Day to Day Operating Model
Day to day management will be delivered by the on site and local support team by focusing on our unique management approach which is based on Mainstay Integrated Property management’s (IPM) 5 C’s - Customer, Colleague, Commercial, Community and Compliance.
Colleague
» Day to day management
» Welfare checks on colleagues
» Training progression
» Service delivery checks
» Pow wows and daily huddles
» Team engagement
Customer
» Customer service audits
» Customer journey walk throughs
» Planogram checks and bridge the gap plans
» Customer feedback analysis
» Customer communication plans
Community
» Hosted events
» Local information
» Neighbour introductions
» Local Partnerships (neighbourhood watch etc)
Compliance
» Daily plant checks
» Site inspections
» PPM checks
» Statutory testing audits
» Code red training and stress tests
» Contractor control and management
Commercials
» Tenders providing value for money
» Identify savings
» Financial control and reporting
» s.20 processes
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