Page 11 - IPM Brochure -20pp

ER EXPERIENCE
Integrated
Property Management
Site Standards Review
Alongside the Planogram, additional tools have been provided to measure whether the standards are met. Should they not be met, a plan of action is then implemented to “bridge the gap” between the current standard of the development and the expected standard.
CASE STUDY - BRAND STANDARDS & CUSTOMER EXPERIENCE CASE STUDY - BRAND STANDARDS & CUSTOMER EXPERIENCE
Snapshot of the Site Standards Review and the Bridge the Gap Plan: Snapshot of the Site Standards Review and the Bridge the Gap Plan:
Snapshot of 'You said, We did':
Customer Communication
Our approach to improving our customer communication starts by establishing what our customer journey looks like and at which points information is required.
CASE STUDY - BRAND STANDARDS & CUSTOM
Quite often our team independently resolve customer queries or
are in the process of resolving them and so we have introduced various communication channels to support enhanced customer information and feedback.
Snapshot of the Monthly News Bulletin:
Snapshot of 'We're currently working on':
Snapshot of ‘You said, We did’
Site Standards Review
Snapshot of the Monthly News Bulletin
In 2016 these communication platforms will be integrated with new technology resulting in a
better method of providing updates and faster responses to enquiries/queries.
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