Page 10 - IPM Brochure -20pp
P. 10
Integrated
Property Management
Operational Excellence
Brand Standards and Customer Experience
It is important to Mainstay that our premier buildings have consistent, recognisable, high standards across all aspects.
Setting the Standards
Delivering customer service excellence and training a team to deliver this, starts with setting a measure so that improvements and changes can be monitored against the expectations of our customer.
Planogram
The Planogram is a guide which sets standards for each area of the development, such as reception, common areas, signage, uniforms.
Planogram
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Through our local teams, we strive to create and maintain a development where people
want to live, work and enjoy life.
Neal O’Grady
Managing Director - Integrated Property Management
