Page 8 - IPM Brochure -20pp

Integrated
Property Management
Developing an Authentic Community
The bene ts of being part of a community are well documented. People living in communal properties can enjoy a sense of belonging, improved well being, engagement and friendship, where they share similar values and a common identity.
Our customers are increasingly choosing to buy into lifestyle propositions within mixed tenure developments that deliver high quality, service driven communities for all stakeholders. Diverse buildings and their open areas will have a history that is re ected in design, nishes, art and furnishings, and many will have communal facilities and the ability to host events.
A lounge area, roof terrace, courtyard, play area, gym or spa can all combine to create an exclusive experience.
Mainstay believes that excellence in property management should be driven by building genuine relationships. Our on-site team will get to know each resident individually and create personal connections.
Regular residents’ forums with the team will
help to keep everyone informed and included in decision making. We aim to set a whole new standard of customer engagement and inclusiveness.
Top, left & bottom: Residents community events at Hemisphere & Queen Mary’s Place Right: Children’s play area, South Gardens
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For a particular property, neighbourhood or area to succeed,
a community must
exist. Without a community, a development is just another place to live.
Jess Parmar
Associate Director Brand Standards & Customer Experience