Page 14 - IPM Brochure -20pp

Integrated
Property Management
Liberty Place
Mainstay were re-appointed to manage Liberty Place in April 2016. The tender process that led to our successful re-engagement focused on demonstrating the developments and initiatives we had cultivated during our period away from the property, including the launch of our new IPM model.
Developing the On-Site Team
To ensure Liberty Place had the required dedicated attention,
a designated Property Services Manager, based in the Midlands, was assigned to the development. This immediately highlighted discrepancies in the existing sta ng model, and through careful management, the site team were re-trained, and the Head Concierge promoted to Site Manager. This new role gave the site team more autonomy over the development to ensure
any urgent work or resident disputes were dealt with on the ground without the need for time consuming escalation processes. This resulted in resident concerns being dealt
with in a timely and e ective manner.
Working closely with the RMC
On taking over management, Mainstay found that Liberty Place was part of an ongoing legal dispute relating to the misuse of an apartment, with legal fees that had spiralled leaving the site with depleted reserve funds. As the RMC Board consisted of voluntary members, Mainstay provided legal advice, support and guidance for some 18 months to ensure this complex issue was managed e ectively and that the RMC Board felt supported at every step.
Following our standard initial site assessment and completing extensive Fire and General Risk Assessments, we discovered several high-risk compliance areas which required immediate attention. Through careful management of the budget set by the previous managing agent, we addressed the high-risk areas, although this meant certain ‘aesthetic’ items were compromised. We ensured residents were kept updated at every step, with monthly news bulletins as well as weekly updates to the RMC,
a practice that is central to our model.
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Case Study