Page 15 - IPM Brochure -20pp

Integrated
Property Management
Resident and Community
Engagement
With the on-site team in place, the Property Services Manager introduced scheduled evening monthly drop in sessions to allow residents exibility to discuss any observations or concerns relating to Liberty Place. The Property Services Manager and Site Manager made themselves available throughout the week to meet with residents and to handle the day to day operations of the development.
Focus was also placed on building a community ethos. Quarterly social events continue to be held at the development, often in conjunction with our neighbouring properties, King Edwards Wharf, Watermarque and Jupiter. As the four properties are situated in such close proximity, the team have adopted a section of the canal way which runs between all four properties. The canal way needed an urgent ‘uplift’ and although outside of our remit as managing agents, this was clearly an area close to residents’ hearts. To date the team have organised four voluntary days where residents are invited to join the Mainstay team in planting new trees and clearing weeds and overgrowth. This activity has not only brought residents of all four properties together, but helped improve the environment for all users
of the canal side and build a sense of community with neighbouring developments and local businesses.
Budget Management
Following a full asset review, a Long-Term Maintenance Plan was produced that highlighted the needs of the development for the next 25 years and a comprehensive budget produced to ensure these needs could be met. The lack of reserve funds available brought challenges to the budget which required
an increase in service charge; this was understandably unpopular with leaseholders. However, through meeting with individual residents and holding open resident forums, the team demonstrated the reasons for the increase and how the additional funds would bene t the development in the long term. The increase allowed for major development work on the car park, which ultimately resolved several drainage issues and leaks into one of the blocks, as well as replacing the door entry system which had been out of action for nearly two years. Going forward, an external redecoration programme is planned, as well as replacement of all lift carpets.
‘‘
at a very di cult time and faced considerable problems in transferring management e ectively from the previous agents.
I and my colleagues on the Board have been delighted with the service which we have received from Mainstay. The team set about organising a substantial maintenance review and provided a long-term maintenance plan for us to consider and adopt in a very short space of time. They quickly got on top of the urgent maintenance issues which had not been addressed.
All in all, we are delighted with the service that we receive and I would be happy to follow up any particular issues if you wish to do so.
Martin Holland
Chair | Liberty Place Management Company
Mainstay competed successfully for the
management contract for our estate of
some 250 apartments and commercial units
approximately two years ago. They took over
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