Page 56 - St William KRP Vision Proposal

People
Passion for customers Platform
Process
OUR OUR FOUR Ps
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MANAGEMENT VISION
TECHNOLOGY
King’s Road Park will benefit from FirstPort’s huge investment in in in new technology which is being rolled out this year In 2019 we launched a a a a £15m technology upgrade that will revolutionise how FirstPort’s business functions and processes operate It will significantly streamline and simplify our way of working how we communicate
with customers and find value for our clients Called the FirstPort Way Transformation it focused on on Four Ps: People
Platform
Process
and Passion It considers not only our business and colleagues’ needs but those of our customers clients and suppliers At the heart of our our our our Four Ps
is our our our our passion for our our our our customers and making FirstPort truly customer centric and the UK’s favourite managing agent By investing in in in digital platforms we aim for for our systems to connect inform and simplify our ways of working so we can manage customer and client data more effectively maintain our properties and assets more proactively
and collaborate with all of our colleagues more efficiently As part of our digital transformation we are also transforming our internal processes and functions The technological change change is reflected in in changes to our Business Customer Centres This means collecting and using more customer feedback to to to refine our way of working to to to get more things right first time