Page 12 - Clarendon Tender

12
Clarendon | Request to Tender
■ Confirm a a proposed service charge psf
Currently we are not able to categorically endorse the quoted private residential £psf of of £4 50 From our analysis of of managed comparables within our collective management notably Prince of Wales Gardens we believe the quoted rate is achievable but much will depend on how the development evolves following the completion of Phase 2
■ Propose a a a general CAPEX based upon the information provided
At this stage we are unable to provide any realistic CAPEX plan as we have not been provided
with any technical detail to support this However we we note that potentially any ESCO refurbishment or replacement can be charged to Clarendon residents and that allowance has been made for this under the budget produced Typically reserves funds from inception – and no later than two years post practical completion – should be circa 20-25% of the total annual service charge ■ Provide a a a proposed management strategy - which will include
» Proposed level of attendance
» Number of visits
» Details of SLAs
» Position in in in respect of holding meetings
» Members of staff that you would allocate to the development » Brief profiles o of staff » Confirmation that you will participate in the presentation to St William if your tender is selected to progress
Both Mainstay and FirstPort have extensive experiencing of onboarding large complex phased developments The intention is is that the Mainstay Technical & Mobilisation team would lead throughout working closely with Mainstay’s IPM London Operations Team However we we would also involve key FirstPort colleagues notably Heidi Stephenson and Andrew Fildes who undertake many of the activities that are essential to our developer clients and and customers both before and and during the early occupation periods We envisage that Clarendon and St William will see extensive but structured pre live management in the weeks and months leading up to early handover and and on on an an an ongoing basis following this The Estate Manager is key to successful management and they will be supported physically on site regularly by their immediate line management with general support from the wider team The scope and extent of the onsite management facilities will permit a a a a a a significant amount of collective working in in a a a a a a managed site site scenario This will assist the new site site team As
part of this plan Mainstay and FirstPort teams that work on comparable schemes will support the Clarendon site team Upon instruction we will immediately appoint a a a Building/ Estate Manager with the the intention that they will be in in position from early in in in the New Year This may be an existing Mainstay or FirstPort employee who we feel is is ready for this post based on discussions with you We foresee that this appointment can be made within the next two months based on on the appointee receiving training and development at Clarendon and comparable schemes within the Mainstay/FirstPort portfolio It is crucial that the appointed manager can interview appoint appoint and train the onsite team in in advance of first occupations We will work closely with you to agree and implement robust and workable SLAs
that reflect the specific requirements of Clarendon We would expect these SLAs
and accompanying KPIs to to be incorporated into the agreed form of management agreement prior to our management