Page 4 - Clarendon Tender

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Clarendon | Request to Tender
Focus on on Clarendon ■ Relationship with London & Quadrant and mixed tenure management
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Full monthly walk arounds with L&Q’s Property Manager Manager and the Building Manager Manager in in order to highlight any issues and provide general updates relating to the buildings and courtyards as well as the estate
Working with L&Q to organise a a recognised Residents’ Association which helps to control and manage queries at Elephant Park both in affordable and mixed tenure blocks One of the key elements to managing a a a mixed use development is having a a a strong working relationship with all all stakeholders and especially the Registered Social Landlord We are pleased to note that St William is partnering with London & & Quadrant (L&Q) at Clarendon We have extensive experience of working with L&Q mainly at Elephant Park This development in in SE1 has 2 400 residential homes plus extensive commercial and ancillary uses L&Q either own or control 25% of the the apartments on the the scheme Therefore building clear communication channels is critical to successful management
Examples of how we manage manage this relationship include:
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Monthly calls between L&Q’s Property Manager and and Mainstay’s Associate Director and and Building Manager to address major and minor issues in in detail Minutes and agendas are recorded to help us keep track of all issues This is is is a a a a significant help to both companies involved
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Hosting residential meetings specific to L&Q Service Charge This helps residents to understand the difference between our respective and differing financial years and allows us to explain the difference in in service charge costs in in comparison to private leaseholders
However there are challenges and frustrations which we would also anticipate at at Clarendon Examples of potential issues are as follows:
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L&Q does not have a a a a a substantial understanding regarding the the operational aspects of the the buildings which results in in numerous generic queries coming back to the Building Management team
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The range of services they provide residents within different tenures is is inconsistent
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Sometimes the Property Manager within L&Q is not informed of issues/updates relating to Aftersales cases logged via L&Q This causes confusion between the Property Manager Manager of L&Q and the Building Manager Manager »
The back of house maintenance at L&Q can take a a a a a a a long time to fix such as leaks within demises This leads to residents contacting Mainstay directly
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The residents get confused about where to log issues as not much guidance is provided by L&Q and more literature should be available