Page 5 - Clarendon Tender

One of of the benefits for Clarendon of of working with Mainstay is is that our existing relationship with L&Q means that we can pre-empt these issues and find workable solutions ■ ESCO Management The Mainstay/FirstPort technical team
has the in-
house expertise and experience to manage any key performance indicators (KPIs) governance and reporting requirements structured within an ESCO agreement We have experience working alongside the major ESCO providers including EON Metropolitan and Switch 2 To ensure that the occupants obtain a a a a high level of customer service and heat delivery the technical team
typically scrutinises the following aspects of the ESCO agreement:
Failure events and service failure points
»
Failure to to supply heat to to the required capacity
»
Call out reaction times »
Written complaints
»
Flow temperature
»
Failure to remedy issues Governance and Reporting
»
Analysis of periodic reports
»
KPI failure root cause analysis
»
Re-occurring failure action plans
»
Examine servicing records
»
Heat consumption statistics
»
Water Quality
»
Health & Safety
»
Business continuity and efficiency action planning
You will also find more information on on our approach to to managing the the ESCO in in the the Request to to Tender
section below ■ Concierge and back of house (post and postal security)
Looking at the current set up a a a Clarendon we recommend that consideration be given to a a a system such as https://parcelsafeplace com/ This removes the the need for the the concierge to act as ‘postman’ To make delivery and collection easier we also suggest moving or or adding a a a a a a door that leads directly
from the car park
to to to the parcel room We are happy to to to arrange a a a a a a visit to to to the Mainstay-managed development Kings Chelsea to demonstrate how successful this has been in in reducing the man hours required to administer this service at another site With regards to key management
we do not recommend a a a ‘pen and paper’ solution However in order to comment further we need some clarity about what and how the biometric will deliver For instance can people interact from afar? Can the doors be opened via apps?
Clarendon | Request to Tender
5