Page 11 - JuneA-ZScholar Listing2021scopus

Year New Total citations
2019 191 1559
2020 231 1790
2021 68 1858

Publications

The halo effect of C2C interaction quality in prolonged close-proximity service settings
J Kim, S Choi, D Martin (2020)
Journal of Services Marketing, cited by 5 (5.00 per year)

Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store
service
Y Lee, S Choi, JM Field (2020)
Operations Management Research 13(3), pp. 218-232

The Effect of a Companion’s Role-Play Quality on the Patient’s Perceived Healthcare Service Quality
J Li, J Kim, R Verma, S Choi (2020)
서비스경영학회지 21(1), pp. 1-41

Social innovation in service: a conceptual framework and research agenda
L Aksoy, L Alkire, S Choi, PB Kim, L Zhang (2019)
Journal of Service Management, cited by 28 (14.00 per year)

The Role of Social Distance in the Collaborative Consumption
J Kang, S Kim, H Kim, S Choi (2019)
서비스경영학회지 20(4), pp. 41-72

Designing a Customer Message for Compliance in the B2C Sharing Service Context
김수연, 최선미, 김희진 (2019)

한국생산관리학회지 30, pp. 267-287

The Effect of the Option Price Framing of a Service Product on Customers’ Cognitive and Affective
Responses
S Kim, J Han, S Choi (2019)
연세경영연구 56(2), pp. 1-24

Workscape: Determinants and A 22-Item Scale of Physical Surroundings for Employees
MR Lee, S Kim, S Choi (2019)

연세경영연구 56(1), pp. 107-135