Page 19 - q3 2020

Realtor® Rant
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Many Realtors also left their own written comments but will remain anonymous:
“Dishonest, lack of follow through while under contract (example...not ensuring the seller’s made improvements by dates agreed upon), sloppy admin” “Not specifying if the property is owner occupied or vacant in the MLS or in the confidential remarks.”
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• “Complete lack of understanding of RE Contracts” “Don’t return phone calls or emails in a timely manner.
Team leaders who won’t return calls, they have an assistant call.”
“My 2nd pet peeve is Full Voicemail box. Come on people, you are running a business!!!”
• “No show for showings and don’t call.
Call me when late or cancelling a showing after set up with ShowingTime.
Leave a light on after showing.”
What Should We Take Out of This?
I guarantee 99% of our Realtors are superstars that are responsive and perform all their duties like a professional. It’s been a hard year for everyone and especially with all that is going on it’s important to be a touch nicer to everyone.
Over 50% of the complaints are basically about a lack of feedback. Our market has done surprisingly well all things considered and if you are too busy to manage your listing you can always add a Co-Agent to your listings or create a team.
Don’t understand Real estate contracts? We have excellent instructors who teach contract classes all the time and your brokerage is always available to answer the questions you have! Feedback is important - No one expects you to be available 24/7 but responding within 24 hours during business days should be standard for all. Let’s be sure to head into 2021 on our best foot!
During the last few months we’ve been recieived a few more complaints then usual.
Because of this we’ve decided to survey all of our Realtor members to find out what the majority of complaints are now in our business with 5 selection options and a written response section.
61 Member selection responses were
collected.
Top Complaints in order:
• Failure to give feedback on showings
= 40
• Full voicemail box = 30
• Subpar photography in MLS = 22
• Failure to read private remarks in the
MLS = 18
• Arrive early or late to showings = 16
Data collected: 8/29/2020