Page 5 - Administrative & General
P. 5
Daily Review Email and Team Communication
What is It?
• You should respond to any guest email and review a team
communication log for any outstanding issues daily.
• A team communication log may be referred to as a “red book” or
simply anything your team takes notes in to communicate
between shifts.
Why is it Important?
• Handling outstanding issues promptly and professionally will show
your team members and guests that their concerns are your
concerns.
How Does It Impact Your Business?
• Taking too long to respond to a guest can leave the impression
you do not care and are not interested in their business.
