Page 95 - 2019ContractCatalog

COMMERCIAL WARRANTY

All warranties apply to the original owner only, and begin at the furniture covers and umbrella bases that fail due to a manufacturers
date of purchase. Proof of purchase is required with all claims. defect within one (1) year from the date of purchase, or 13’ cantilever
FRAME Your OW Lee frame comes with a five (5) year structural umbrella frames that fail due to a manufacturers defect within two (2)
limited warranty when properly maintained in commercial use. OW years from the date of purchase, OW Lee will, at factory option, repair
Lee will, at factory option, repair or replace any OW Lee furniture that or replace the part in the original color or style, or a similar color and
has failed structurally during normal use and regular maintenance. style if the part has been discontinued.
FINISH OW Lee offers a three (3) year limited warranty for frames ITEMS NOT COVERED UNDER WARRANTY (COMMERCIAL)
against blistering, peeling, or fading of the frame finish under • This limited warranty does not apply to any damage caused by
normal use and proper maintenance, excluding Oxford White on iron shipping, accidents, fading, staining, natural weathering, misuse,
finishes. OW Lee will, at factory option, refinish or replace your OW alterations or repairs. No other person is authorized to assume liability
Lee furniture if the above occurs within a three year period from the on behalf of OW Lee, and in no event shall OW Lee be liable for any
date of purchase. Occasional rust seepage from crevices and hidden contributory or subsequent damage related to the merchandise
unfinished surfaces are inherent in some ornate wrought iron designs purchased from OW Lee.
and is considered a care and maintenance function, not a finish • OW Lee reserves the right to modify specifications as may be
failure. To retain the limited warranty, regular care and maintenance is necessary. Please contact the factory to confirm specifications. ½”
required. Extra care and maintenance is required in coastal areas. tolerances are considered within spec.
CUSHIONS OW Lee offers a one (1) year limited warranty on the • Any failure caused by unreasonable use or abuse.
quality of the craftsmanship and construction of the cushion as • Rust seepage or bleeding from crevices or hidden, non-finished
well as Flex Comfort™ Parabolic fabric. This includes any fading or surfaces inherent in some ornate wrought iron designs.
discoloration of the fabric, which has been properly maintained • Rusting and/or oxidation of frames resulting from exposed metals
as listed in our care and maintenance instructions. Fabrics are that have been scratched, chipped or not maintained as outlined in
constructed of various types of yarns and various numbers of yarns in the care and maintenance instructions.
the warp and fill. Such variations in construction result in variations in • Natural fading or discoloration of fabrics beyond warranty period;
sag and sag recovery. SUCH VARIATIONS IN SAG AND SAG RECOVERY • C.O.M. fabrics (customer’s own material).
ARE SPECIFICALLY EXCLUDED FROM THIS WARRANTY. OW Lee will, at • Normal fading of frame finish.
factory option, repair or replace your OW Lee cushions if determined • Accidental damage (including fire, wind or other acts of God).
defective as listed above within a one-year period from the date of • Permanent stains caused by lotions, oils or other substances.
purchase. C.O.M. fabrics are not covered under this warranty. • Hard-water deposits or calcium build-up due to minerals found in
PORCELAIN TOPS OW Lee offers a five (5) year limited warranty regional water supplies.
on all Porcelain tops from date of delivery. This warranty covers the • Table/hearth tops or bases installed and/or used with other
workmanship and structural integrity of the top. OW Lee will, at manufacturer’s table bases, table, or hearth top, or incorrect
factory option, repair or replace any tabletop found to be defective installation of the base to the table top or fire media.
during this warranty period. Regular maintenance must be exercised Regular maintenance must be exercised as set forth in the care
as set forth in the care instructions. instructions.
RIO TOPS Due to the way in which the decorative glass is In the event the furniture style, frame finish, fabric or table top
manufactured, giving it its unique opaque look, the appearances of has been discontinued, OW Lee will replace the product with a
imperfections such as air bubbles or hair line cracks may appear, but similar item.
will not compromise the integrity of the top, it is not considered a RETURN OF FURNITURE PRIOR AUTHORIZATION from the factory or
failure, and is not covered under warranty. factory representative is required. You must be the original purchaser
AUTHENTIC HAMMERED COPPER TOPS/PILLARS OW Lee offers a and provide proof of purchase when you make a claim. To submit a
two (2) year limited warranty on all authentic hammered copper tops warranty claim, contact the dealer where you purchased the furniture
from date of delivery. This warranty covers the workmanship and or the OW Lee sales representative. If you are not sure how to contact
structural integrity of the top. The uniqueness of the natural materials the dealer, contact our warranty department at (800) 776-9533, via
rests in that no two pieces are ever alike. OW Lee will, at factory fax: (909) 947-6614 and/or via email at owleera@gmail.com. If the
option, repair or replace any tabletop found to be defective during complaint is covered by warranty and the furniture returned within
this warranty period. Regular maintenance must be exercised as set 24 months from the date of purchase, OW Lee will arrange for freight
forth in the care instructions. pick-up and pay the surface freight from the dealer location to the
CAST METAL TOPS O.W. Lee offers a five (5) year metal frame factory. The consumer is responsible for freight charges to and from
limited warranty on its cast/metal hearth and table tops. To retain the factory if beyond the time frame stated above. Return furniture
its warranty, touch-up any scratches or chips. OW Lee will, at factory must be cartoned for freight pick up. Furniture must have been used
option, repair or replace any tabletop found to be defective during only as defined in the original purchase order. Except as expressly
this warranty period. Regular maintenance must be exercised as set provided herein, OW Lee makes no warranties, whether express or
forth in the care instructions. implied including, but not limited to, warranties of merchantability
FIRE PIT COMPONENT PARTS O.W. Lee extends a one (1) year and fitness for a particular purpose. OW Lee’s limited warranty claims
limited warranty on all burner components under normal use and may only be processed directly through OW Lee by the dealer who
proper maintenance. OW Lee will, at factory option, repair or replace made the sale of the merchandise.
any outdoor fire pit burner found to be defective during this warranty
period. Regular maintenance must be exercised as set forth in the
owner’s manual. For more information go to www.owlee.com.
OTHER COMPONENT PARTS Purchased component parts such as
glides, bolts, wheels, 9’ market umbrella frames, fabric fire pit and

MANUFACTURED IN THE U.S.A. 93