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RESOURCES AVAILABLE






                        People Playbook                                                                                                            eCornell Catalog











                                                                                                                                                   LinkedIn Learning



            Global Development Essentials

                                                                           INTERNAL                RESOURCES  EXTERNAL
                Global                       OUR PURPOSE AND VALUES
                Development    Welcome to (Brand)  Creating Connections  Creating Inclusive
                                                    Teams
                                          All colleagues
                Essentials     All newly hired colleagues  Format: Instructor-led, 4 hours  New in 2019
                               Format: Instructor-led, 4 hours
                              An introduction to Hyatt’s Purpose and what it   Learn how to deliver individualized experiences  Instructor-led training to be
                                                   introduced in fall, 2019
                              means to bring Hyatt brands to life. Creating   for guests and colleagues. Reading others’
                              opportunities to connect with each other,
                Learning opportunities for   meeting other property team members and   emotions, active listening, questioning techniques,
                                        the difference between service and care and
                colleagues and managers   gaining a sense of the property’s culture.  teamwork are all reviewed in this course.
                to support their personal
                development.                  LEADERSHIP ESSENTIALS
                                      Finance for Non-Finance   Seeking and Giving Feedback                                                  Harvard ManageMentor
                             Hyatt Thinking   Managers  for Managers
                              All managers   All managers  All managers
                             Format: Instructor-led, 8 hours  Format: Instructor-led, 4 hours  Format: Self-paced, 30 minutes
                            Learn Hyatt’s empathy-based approach to   Learn to read and analyze Hyatt’s financial   Learn about giving and receiving feedback,
                            generate new ideas and creatively solve   statements to evaluate hotel performance &   practicing these skills which fuel performance and
                               problems.  improve operating decisions.   development.
                    leading@hyatt  Situa&onal Leadership® II  Situational Team Leadership  Leader 360 Assessment
                 All newly hired & promoted managers   All managers  All experienced managers  New in 2019
                 Format: Self-paced & instructor-led (curriculum)  Format: Instructor-led, 2 days  Format: Instructor-led, 8 hours
                                               Details on tools and support in summer, 2019
                  Learn and develop the skills that the most   Learn empathy-based leadership techniques to   Building off the concepts introduced in Situational
                 successful Hyatt managers demonstrate. Lead a   adapt one’s leadership style to accommodate the   Leadership® II, leaders assess their teams’
                  new team with our purpose, values, and   unique needs of each team member.   development stages and match appropriate
                  commitment to results top of mind.  leadership behaviors to enhance team
                                       performance and results.
                                Getting Better Matters.
               leading@hyatt Curriculum                                                                                                                CEB Gartner
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