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RESOURCES AVAILABLE
People Playbook eCornell Catalog
LinkedIn Learning
Global Development Essentials
INTERNAL RESOURCES EXTERNAL
Global OUR PURPOSE AND VALUES
Development Welcome to (Brand) Creating Connections Creating Inclusive
Teams
All colleagues
Essentials All newly hired colleagues Format: Instructor-led, 4 hours New in 2019
Format: Instructor-led, 4 hours
An introduction to Hyatt’s Purpose and what it Learn how to deliver individualized experiences Instructor-led training to be
introduced in fall, 2019
means to bring Hyatt brands to life. Creating for guests and colleagues. Reading others’
opportunities to connect with each other,
Learning opportunities for meeting other property team members and emotions, active listening, questioning techniques,
the difference between service and care and
colleagues and managers gaining a sense of the property’s culture. teamwork are all reviewed in this course.
to support their personal
development. LEADERSHIP ESSENTIALS
Finance for Non-Finance Seeking and Giving Feedback Harvard ManageMentor
Hyatt Thinking Managers for Managers
All managers All managers All managers
Format: Instructor-led, 8 hours Format: Instructor-led, 4 hours Format: Self-paced, 30 minutes
Learn Hyatt’s empathy-based approach to Learn to read and analyze Hyatt’s financial Learn about giving and receiving feedback,
generate new ideas and creatively solve statements to evaluate hotel performance & practicing these skills which fuel performance and
problems. improve operating decisions. development.
leading@hyatt Situa&onal Leadership® II Situational Team Leadership Leader 360 Assessment
All newly hired & promoted managers All managers All experienced managers New in 2019
Format: Self-paced & instructor-led (curriculum) Format: Instructor-led, 2 days Format: Instructor-led, 8 hours
Details on tools and support in summer, 2019
Learn and develop the skills that the most Learn empathy-based leadership techniques to Building off the concepts introduced in Situational
successful Hyatt managers demonstrate. Lead a adapt one’s leadership style to accommodate the Leadership® II, leaders assess their teams’
new team with our purpose, values, and unique needs of each team member. development stages and match appropriate
commitment to results top of mind. leadership behaviors to enhance team
performance and results.
Getting Better Matters.
leading@hyatt Curriculum CEB Gartner
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