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III. Mission:

To protect and promote the right of every Filipino to quality, equitable, culture
based, and complete basic education where:

Students learn in a child-friendly, gender-sensitive, safe, and motivating
environment.
Teachers facilitate learning and constantly nurture every learner.

Administrators and staff, as stewards of the institution, ensure an enabling and
supportive environment for effective learning to happen.

Family, community, and other stakeholders are actively engaged and share
responsibility for developing life-long learners.

IV. Service Pledge:

A. Quality Policy

The Schools Division Office of Pampanga is committed to:

1. Conforming to the regulatory and all applicable ISO 9001:2015
requirements;

2. Providing quality services to our customers inspired by our Happy Galing
Lingkod advocacy;

3. Addressing and resolving all external and internal issues relevant to our
purpose and strategic directions to positively affect our QMS towards
achieving its intended results;

4. Determining and conforming to the applicable regulatory requirements of
interested parties thereby improving the relevance of our QMS to meet
customers’ satisfaction;
5. Improving continually our QMS by eliminating operational inefficiencies
to best serve our purpose; and

6. Continually improve our QMS by reducing operational inefficiencies and
enhancing customer satisfaction.

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