Page 10 - ITIL® Foundation 3.15

Competence & Skills Framework
Many service providers use a common framework of reference to standardize job titles, functions, roles and responsibilities. This can simplify service management and human resource management. This framework may include a common framework of reference for competence and skills to support activities such as skill audits, planning future skill requirements, organizational development programs and resource allocation.
Training to Enhance Organizational Capabilities
Training in service management helps service providers to build and maintain their service management capability. Training needs must be matched to the requirements for competence and professional development.
The official ITIL qualification scheme enables organizations to develop the competence of their personnel through approved training courses. The courses help students to gain knowledge of ITIL best practices, develop their competencies and gain a recognized qualification.
The ITIL training scheme has four levels:
• Foundation level
• Intermediate level • ITIL Expert
• ITIL Master
More information on ITIL qualifications can be found at www.itil- officialsite.com
Copyright © 2018. Knowledge ToolWorks. All Rights Reserved.