Page 102 - ITIL® Foundation 3.15

Review Activities - Management vs. Governance
This term means:
A set of specialized organizational capabilities for delivering value in the form of services.

Identify the term associated with each concept below
Management
Governance
Measuring and Reporting
Defining roles and responsibilities
Ensuring fairness and equity
Directing activities
Making Decisions
Taking measures to correct issues
Deciding Strategy
Executing processes
Ensuring all activity actually supports customer requirements
Ensuring required processes are actually followed
Attribute of Service Provider Type
Identify Service Provider Type
provide common services across an organization, but are still owned by, or a part of the overall master organization.
provide specialized services within a controlled scope of their own capabilities.
are embedded with individual business units
provide or sell these services to multiple customers in multiple customer organizations.
may result in a duplication of effort and expense.
provides services to multiple parts of the customer organization.
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