Page 139 - ITIL® Foundation 3.15

Quiz # 1 - ITIL Concepts & Terms Review
1) Value
2) Service
3) Service Management
4) Service Assets
5) Process
6) Function
7) Which role is accountable?
8) This is “fit for purpose”
9) Identify the warranty processes
10) Which stage of the CSI approach is where “agreement” with the customer must happen?
11) This term “looks to ensure that policies, guidelines, processes, and IT services support the business objectives.
12) According to ITIL, Specialized organizational capabilities show up in what form? 13)This tool is used to help identify organizational structure.
14)This term identifies the modification of core guidance for specific types of businesses.
W0139
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