Page 140 - ITIL® Foundation 3.15

Quiz # 1 - ITIL Concepts & Terms Review
15) This term is the assuming of responsibilities or authorities of performance. It will mean the individual has a specific performance expectation put upon them.
16) This tool predicts the likely business outcome of a business decision.
17)This term represents the people and tools used to perform activities that were defined within one or
more processes.
18)Identify the 5 aspects of service design.
19) What are the two categories of service assets?
20)Name the 3 main components of ITIL.
21)What is the purpose of the Service Design Package?
22)What makes a service have value?
23)What purpose does the RACI chart serve?
24)How many roles should be shown as Accountable on any single row of the RACI chart?
W0140
Copyright © 2018. Knowledge ToolWorks. All Rights Reserved.