Page 172 - ITIL® Foundation 3.15
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Service Design Important Information
Goal, Purpose or Objective
To Design Services and anything else required to ensure that those services provide value to the customer.
Processes
• Design Coordination Process • Service Level Management
• Supplier Management
• Service Catalog Management
Warranty Processes
• Availability Management
• Capacity Management
• IT Service Continuity Management • Information Security Management
Scope of Service Design Lifecycle Stage
• New or Changed Services (Solutions)
• Service Management Systems or Tools • Technology Architecture
• All Process Requirements
• Measurement Methods & Metrics
Value received by the Business because of the Service Design Lifecycle Stage.
• Cost Effective, High-Quality Services • Utility & Warranty needs met
• Lowered Total Cost of Ownership
• Management of Services built-in
• Better business alignment
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