Page 201 - ITIL® Foundation 3.15

Review Activities - Service Design Tools Worksheet
Service Level Management Process
Purpose/Goal/Objectives Scope
Keywords:
D- N- A- M- R- R-
Agreement Type
Involved Parties
Negotiation Responsibility
Service Level Agreement (SLA)
Operational Level Agreement (OLA)
Underpinning Contract
Service Level Requirement
Service Level Target
Service Reporting Types
1) 2)
How often should reporting be delivered to the customer?
Service Review
Service Improvement Plan
SLA Framework Types
1) 2) 3)
Explain the differences in SLM and BRM.
W0201
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