Page 228 - ITIL® Foundation 3.15
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IT Service Continuity Management Process
Purpose:
Official – support the overall business continuity management (BCM) process by ensuring that, by managing the risks that could seriously affect IT services, the IT service provider can always provide minimum agreed business continuity-related service levels.
Unofficial – Disaster recovery planning and execution.
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Goals of ITSCM
• Support BCM
•Maintain SC recovery plans
• Ensure matching of business needs
• Business impact and risk analysis
• Mechanisms in place for recovery
• Ensure service restoration within agreed timescales
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