Page 309 - ITIL® Foundation 3.15

Service Operation Important Information
Goal, Purpose or Objective
• To Deliver and Manage Stability within the IT environment and all Service Delivery
• To Be Responsive...whenever we fail to deliver stability.
Processes
• Event Management
• Incident Management • Request Fulfillment
• Problem Management • Access Management
Functions
Service Desk
IT Operations Management
1. IT Operations Control
2. Facilities Management
Technical Management Application Management
Scope of Service Operation Lifecycle Stage
All ongoing activities required to deliver and support services including:
• IT Services
• ITSM Processes
• On-going improvement within all operational activities
• Tuning
• Workload Balancing
• Personnel Redeployment • Training
Value received by the Business because of the Service Operation Lifecycle Stage.
Customer experiences “value” of the Utility & Warranty delivered by the service they now get to use.
Copyright © 2018. Knowledge ToolWorks. All Rights Reserved.