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Communication Considerations
✓ Medium ✓ Audience ✓ Purpose
Automated Response Communication Properly Sets Expectation
Subject: RE: Product not showing up correctly \{DCI-3644\}
Our online support system is easy, automatic and designed to get you the best technical advisor for the specific technical issue you may be experiencing.
The process gets your reported matter listed immediately and allows you to monitor its progress online. Once you submit a request a technical advisor will investigate the reported issue and respond within the same business day.
To submit a request, sign in with your user name and password to log a technical related issue to the support desk - http:// www.VerySpecialSupport.net/support/helpdesk
When you submit a request you will need to assign it to a category, set the priority of the problem, and give a brief description. Some requests might be labeled as more difficult and will require assignment and pricing for on-going work. You can check the status of any of your requests at any time
by logging in. For emergency critical failure type of problems, please call 949.555.0000.
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