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   Sources of Best Practice
Sources of Best (Good) Prac9ce 
 • CobiT    Frameworks  • CMMI 
• MOF  • ISO/IEC 20000 
• ISO/IEC 27001 
Public 
• ITIL© 
    Standards 
   Proprietary  Knowledge 
• Layered on top of frameworks and standards  • Developed within your organiza9on   • Learned from your industry 
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