Page 360 - ITIL® Foundation 3.15

Ishikawa Diagrams
Ishikawa diagram showing possible causes
Poor vendor support
Hardware failure Bad purchasing
No training Lack of skills Poor staff retention
No notice of marketing events Abnormal throughput rates
Processing during peak periods
Key Cls not on clean power
Power outages
No backup power for remote equipment
Technology
People
Business won t allow downtime Poor maintenance
Activities not specified in design No communication with developers
Roles not defined Role confusion
Duplication of effort
Equipment not in data centre Poor security
Uncontrolled changes
No release management
No intrusion detection software
Processes
Environment
Unacceptable levels of network downtime
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Pareto Analysis
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“Copyright © AXELOS Limited 2011 Reproduced under license from AXELOS Limited. All rights reserved.