Page 377 - ITIL® Foundation 3.15
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Continual Service Improvement Important Information
Goal, Purpose or Objective
To Continuously Align and re-align IT Services and deliverables to Business needs and requirements.
Processes
• The 7-step Improvement Process
Scope of CSI Lifecycle Stage
• Health of IT Service Management • IT to Business Alignment
• Encouraging IT Maturity
Value received by the Business because of the CSI Lifecycle Stage.
• Cost Savings
• Efficiency Gains
• Reduced Errors
• Customer Loyalty
• Increased Profitability
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