Page 396 - ITIL® Foundation 3.15

19) Who gives information security their main direction regarding the amount of security to be implemented?
20) This term looks to ensure that the IT processes and strategies support the business.
21)This is the single source of accurate information regarding services that are live; or being readied to be live.
22) This process looks to understand when a threshold has been exceeded.
23) This type of incident will cause the service provider to work harder than normally necessary to restore service.
24) This is an approach that is used by all lifecycle stages to align activity with the business need. 25) What is the purpose or goal of service operation?
26) Identify the keyword for a release unit? a release package?
27) Why would you adopt a public framework instead of only proprietary information?
28) Which process is responsible for quantifying the value of IT services?
29) Which role helps to approve emergency repairs to infrastructure?
30) Which process is responsible for ensuring that all changes can be tracked? 31) What would be included in self-help?
Quiz - Cumulative information to CSI Lifecycle Stage
18) Identify the parties involved in an SLA.
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