Page 397 - ITIL® Foundation 3.15

Circle whether each is a Process or Function, and then circle the Lifecycle stage in which it is discussed.
Process or Function?
Circle the Lifecycle Stage
F
P
Event Management
SS
SD
ST
SO
CSI
F
P
Information Security Management
SS
SD
ST
SO
CSI
F
P
Release and Deployment Management
SS
SD
ST
SO
CSI
F
P
Service Portfolio Management
SS
SD
ST
SO
CSI
F
P
Service Desk
SS
SD
ST
SO
CSI
F
P
Request Fulfillment
SS
SD
ST
SO
CSI
F
P
Financial Management
SS
SD
ST
SO
CSI
F
P
Capacity Management
SS
SD
ST
SO
CSI
F
P
Change Management
SS
SD
ST
SO
CSI
F
P
Problem Management
SS
SD
ST
SO
CSI
F
P
Technical Management
SS
SD
ST
SO
CSI
F
P
7 Step Improvement
SS
SD
ST
SO
CSI
F
P
Access Management
SS
SD
ST
SO
CSI
F
P
Service Level Management
SS
SD
ST
SO
CSI
F
P
Facilities Management
SS
SD
ST
SO
CSI
F
P
Knowledge Management
SS
SD
ST
SO
CSI
F
P
Service Catalog Management
SS
SD
ST
SO
CSI
F
P
Design Coordination
SS
SD
ST
SO
CSI
F
P
Application Management
SS
SD
ST
SO
CSI
F
P
Availability Management
SS
SD
ST
SO
CSI
F
P
Incident Management
SS
SD
ST
SO
CSI
F
P
Business Relationship Management
SS
SD
ST
SO
CSI
F
P
IT Service Continuity Management
SS
SD
ST
SO
CSI
F
P
Service Asset & Configuration Management
SS
SD
ST
SO
CSI
F
P
Transition Planning & Support
SS
SD
ST
SO
CSI
F
P
Supplier Management
SS
SD
ST
SO
CSI
F
P
IT Operations Control
SS
SD
ST
SO
CSI
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