Page 80 - ITIL® Foundation 3.15
P. 80
Review Activities - Resources and Capabilities
The Value of a resource or capability is based upon the customer perception of the value of the service being delivered by that resource or capability! The perception can be affected by many things, but most importantly by the achievement of a desired business outcome.
The aggregate of resources and capabilities
Resource Capability
Servers
Infrastructure
Applications
Managerial Style
People
Data
How your people are organized.
Functions
Managerial Competence
Knowledge
Buildings
Financial Capital
W0080
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