Page 87 - ITIL® Foundation 3.15

Process Owners and Managers
Process Owner
Accountable
Defining strategies, policies & standards as appropriate
~~~~~~~~~~~ Improving effec9veness & efficiency
~~~~~~~~~~~ Promo9ng awareness of the process
~~~~~~~~~~~ Input and overview of CSI program.
~~~~~~~~~~~ Addressing process manager issues with running of process
~~~~~~~~~~~ Ensuring staff have appropriate training and awareness (importance of their role)
Process Manager
Responsible
Follows strategies, policies & standards from owner
~~~~~~~~~~~ Design & implementa8on of process, roles, metrics
~~~~~~~~~~~ Managing process staff on day;to; day basis
~~~~~~~~~~~
Managing
CSI program. ~~~~~~~~~~~
Improving
effec8veness & efficiency ~~~~~~~~~~~
Promo8ng awareness of the process
Based on AXELOS (ITIL®) material. Reproduced under license from AXELOS Limited. All rights reserved.
Process Practitioner
A process practitioner is responsible for carrying out one or more process activities. The practitioner role may be combined with the manager’s role in some organizations, or there may be several practitioners in a single process.
The process practitioner’s responsibilities typically include:
• Carrying out one or more activities of a process
• Understanding how their role contributes to service delivery and
value creation for the business
• Working to ensure their contributions are effective.
• Ensuring that activity inputs, outputs and interfaces are correct
• Documenting activity to show progress and completion
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