Page 85 - ITIL® Foundation 3.15
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Review Activities - Customers vs. Users
Enter the correct answer in the right hand column.
This group uses services that have been provided to them from an organization that exists within the same master entity.
An individual or group who are affected by the outcome of some business activity.
The consumer of a service or set of services. They are generally required to redeem the value that a service delivers in order to perform their job.
This group uses services that are purchased from a 3rd party entity.
Those who determine if a new service will deliver enough value to justify the costs. They purchase and pay for services.
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