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Stakeholders in IT Service Management
Stakeholder defined
Any party with a vested interest in an outcome. Service Provider
Customers
Users
Other Interested Parties
Stakeholders are those who have an interest in an organization, a project, a service or an outcome and may be interested in the activities, targets, resources or deliverables from service management. Stakeholders being interested in service management means that they are primarily concerned with how services are delivered and how that delivery affects
Based on AXELOS (ITIL®) material. Reproduced under license from AXELOS Limited. All rights reserved.
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them. Service management increases the service provider organization’s ability to consistently deliver on the agreed level of service. How well service management is performed could affect capacity, security, continuity, availability, performance, etc., of the service or of the stakeholder who uses the service; or the security, performance, or ability of those attempting to deliver the service.
Stakeholder - Any party with a vested-interest in the outcome of an activity, an entity (business) or a process.
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