Page 19 - CFA Playbill 2024-2025

FREQUENTLY ASKED QUESTIONS

TICKETS
The most efficient way to order tickets 24/7 is through our website,
USCBCenterForTheArts.com
• All Sales are Final: We do not issue refunds for tickets.
• Exchanges: Tickets may be exchanged for a future event, if the Box Office is contacted in
advance. Exchanges are not available immediately before the event.
• Tickets are Transferable: If you are unable to attend an event, we invite you to give away
or sell your ticket.
• Will Call: There is no need to inform the Box Office of Will Call tickets, simply tell the person
using your ticket(s) to give the volunteer at Will Call the name on the tickets.
BOX OFFICE HOURS
• Monday-Thursday 1pm-4pm* and Fridays 10am-12pm*.
*These hours are subject to change due to staffing and theatre events.
CONCESSIONS & PERFORMANCES
• When will concessions be available? At most events, ticketed and non-ticketed,
concessions are available in the lobby when the lobby opens 45 minutes prior to the
performance. Concessions will close during the performance and reopen during the
intermission. Please check with your concessions volunteer for exact closing times on the
night of your visit.
• What types of payments are accepted? The ARAMARK accepts all major credit and debit
cards and cash payments.
• Does EVERYTHING have to be placed in a Center for the Arts Tumbler? No! While all beer
and wine must be placed in a Tumbler, our non-alcoholic products do not! You may enjoy
sodas, teas, and water in the original plastic bottles inside our performance space, as long as
you purchase them from our concessions area or online.
• How many drinks can I order at a time? Good question! USCB Center for the Arts follows the
"one drink per hand" rule when ordering alcoholic beverages at our bar. It is really nice if you
are buying beverages for others in your party, but if you plan to order or pick up more than
two alcoholic beverages at a time, please bring another adult of the legal drinking age from
your party to assist you in carrying your purchases.
• Are snacks available? At this time, you can purchase snacks from concessions BUT they are
not allowed in the theatre. Popcorn is only allowed on Monday is Movie Night.
GIFT CARDS
• Gift cards can be purchased by phone (843-521-4145) or at the Box Office.
• Gift cards are only redeemable by phone or in person at the Box Office.
• Gift Cards have no cash value and are valid for 2 years from date of purchase.
SPECIAL SERVICES
USCB Center for the Arts is accessible to all. Please notify us when ordering tickets to ensure
services and seating.
• GREEN seats on each side of the theatre are for wheelchairs ONLY, there is no seat in that
space.
• GREEN seats are wheelchair “Companion Seats” and are only available for purchase if the
wheelchair space is also purchased.
• BURGUNDY seats are handicap accessible and do not require a step up or step down.
Our handicap ramp/parking and entrance is located on Washington Street, marked C on the
parking map.
• If you are unable use steps, the D200 and D300 rows of seating do not have steps.
An usher will be glad to show you to your seat and stow any walkers or canes close
by for you. They will return them to you for intermission and the end of the show.
• Hearing assistance devices are available at the Box Office.
AUDIENCE ETIQUETTE
• When can I arrive? Doors open 30 minutes prior to curtain.
• What if I'm late? Latecomers will be seated at the discretion of CFA ushers/staff to avoid
disruption of the show and out of respect for other patrons.
• May I use my camera, cell phone or other recording device during shows? No, sorry!
Photography and recording of any kind is strictly prohibited. Even without a flash,
photography and recording distracts our performers and it interferes with other audience
members trying to enjoy the performance. More importantly, it’s a violation of copyright
laws. Please refrain, thank you!