Page 4 - Company Profile

Service Request

In support of services outlined, RKSS will respond to service related incidents and / or request
submitted by the customer within the following time frames:

- 0-1 hours for issues classified as High priority.
- Within 48 hours for issues classified as Medium priority.
- Within 5 working days for issues classified as Low priority.
- Remote assistance will be provided in-line with the above timescales dependent on the priority
of the support request

4. Business Insurance

Provider: OUTsurance
Facility No: OT25032792
Cover type: Comprehensive Insurance Cover

We are covered for the following:

- Public Liability
- Internal Liability
- External Liability
- Custody and Control cover
- Defective workmanship
- Stock Cover
- Electronic Equipment
- Stock-in-Transit
- Employers Liability

5. Management & Ownership

a. Director

Name: Uven Rampersad
Gender: Male
Race: Indian

Qualifications:
Diploma (Computer Graphics and Advertising)
Diploma (Information Technology)
International Certificate in Programming
Microsoft Certified Professional
Microsoft Certified Technology Specialist
Security Grading E,D,C and B