Page 25 - SIS-SR2021-SR_2021-22

LEADERSHIP INSIGHT WORLD OF SIS SUSTAINABILITY AGENDA ENVIRONMENT SOCIAL GOVERNANCE

Engagement strategy Key performance indicators

• Attract the best talent laterally and groom the right talent internally
• Invest in employee welfare and incentives for teams 1,45,432
• Focus on pan-organisational training programmes
• Instil a culture of ownership in the organisation
• Continuous feedback mechanisms with objective appraisal processes Employees onboarded
• Job enrichment through emerging challenges at new regions and business units
• Be an equal opportunity employer

• Ensure the highest level of operational excellence in service delivery
• Remain at the forefront of innovation in operations 7,000+ 20%
• Own the customer and keep frontline considerations at the top of mind
• Be close to the customer; be responsive and address relevant concerns
• Improve the sales force productivity levels through CRM tools Customer base Revenue growth in the
• OneSIS to improve customer mining and lead generation past 4 years

• Ensure consistent, market-leading revenue growth and profitability
• Tech-enabled processes to drive collections efficiency and working capital management 93% 17.8% 40.4%
• Risk mitigation through standardisation of contracts and refined delivery requirements
• Maintain consistently high return on capital employed and return on net worth
• Manage operating cash flow Customer Return on capital employed Operating cash flow/EBITDA
• Minimise portfolio risk through diversification across regions, customers and retention in India (ROCE)
business units

• Community outreach efforts to help people in need through various company
and promoter-driven initiatives H35.8 Million
• Enhance visibility and put in place efficient regulations

Amount invested in CSR

Figures of FY21

23