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LEADERSHIP INSIGHT WORLD OF SIS SUSTAINABILITY AGENDA ENVIRONMENT SOCIAL GOVERNANCE

Globally, the demand for security and Stronger enforcement of PSAR Act, Despite increasing competition, we have Our Vision 2025
facility management services is seen introduction of GST, impending labour consistently grown at 1.5x the industry
growing at 1.5x-3x of GDP growth. These reforms are all resulting in a greater growth. We feel that we are making the strategy can only
are enabling services for any economic degree of formalisation of the market. right investments in people, technology,
activity. In India, market growth before Our strategic aspirations have been inorganic growth and new business be achieved with
COVID was closer to 3x of GDP growth for clearly articulated in our Vision 2025 plan solutions that establish a clear moat. the employee care
over a decade for over a decade. We see that was rolled out in April 2021. The plan We believe that, as one of the largest
the same trend continuing in the near-to can be distilled into two main points: private sector employers in India, we have continuing to be of
mid-term as indicated by global research a responsibility towards our employees
houses such as Freedonia research. India that go beyond just an employment primacy and we look
is not only among the largest markets Doubling market share contract.
for these services, but also the fastest • Despite being market leaders forward to the next
growing among top 10 markets globally. in security services and facility Our belief has always been that happy four years with our
Customer preference is moving away management, we have a sub 5% and healthy employees result in a more
from unorganised and non-compliant market share in these areas productive work environment. To that employees as our
operators to the organised service end we have been industry leaders in
providers. • We plan to double our market instituting training and welfare measures backbone.
share over the next 4 years. We for our employees that go beyond the
SIS has always been at the forefront
of designing new solutions and new believe that post-COVID many industry norm.
processes for the customers – many competitors will be under stress The focus on employee welfare and care
of which have now gone on to become and will lead to organic market has been pushed to the forefront over the
benchmarks for the industry. We have share gains for us COVID period when we have prioritised it
incubated two tech arms – Tech SIS over all other KPIs.
and vProtect – over the past few years.
The former spearheads our Man-Tech Ensure 20% of EBITDA from We have in turn been helped by their
offerings, taking a consultative mode Solution sales trust and their commitment to the
to security solutions while the latter • We have been at the forefront company and larger society by their
offers alarm monitoring and response of selling technology-based continued dedication as frontline workers
services to homes, BFSI segment and solutions whether in security or during trying times.
SMEs. We are bullish about the prospects facility management and with the
of solution-based selling as technology added push in the post-COVID
increasingly becomes cheaper and more environment, we aim to get at least
efficient. We have partnered with the 20% of our EBITDA from
best-in-class hardware and software tech-based solutions
suppliers to design innovative security
solutions. Technology change is a key • Companies will look to increase
differentiator that could become our efficiency of operations and
sustainable competitive advantage. increase allocation of their security
and facility management budgets
We realise that the post-COVID era is to blended solutions which
going to be very different from the pre- come at higher margins than our
COVID era, in every respect from hiring traditional business
to training to sales to running operations.
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