Page 2 - Adwords Catalog 2018

DECORATED PROMOTIONAL PRODUCTS & AWARDS

• NO MINIMUM ORDER ON ENGRAVED PRODUCTS • NO SET UP CHARGE ON ENGRAVED PRODUCTS
• NO CHARGE FOR STANDARD NON-PERSONALIZED ENGRAVING • 7 TO 10 BUSINESS DAY PRODUCTION TURNAROUND

• CALL FOR A QUOTE

Important information and ordering guidelines for engraving on crystal, glass, ceramic, marble and wood
products.

ARTWORK INFORMATION: There is no logo set up charge. Quality engraving requires art work in pure
black and white format with no gray scales or half tones. For file format we use Corel Draw and Adobe
Illustrator (.cdr, .ai and .eps). Please make sure that all art files have a resolution of 300 dpi, (no 75 dpi images
from the web) with 1/2 point type and 1 point graphics in a font size no less than 10 point. Email address for
submitting art is
info@glassgraphics.com.

PERSONALIZATION/COPY/TEXT CHANGES: Any change in text from piece to piece is $8.00(p).
You can change all the words or one word and it is still only one $8.00(p) charge. Additional locations
engraving: For each additional location add $8.00(p) per location per piece.

LAYOUT PROOFS: Proofs can be faxed or emailed per customer's request at a cost of $20.00(P) per
transmission. Prompt approval is required to avoid delayed ship dates. Production and Turnaround: For
orders under 100 pieces, normal production is 7-10 business days, stock provided... For orders in excess in
excess of 100 pieces, please all customer service at 877-730-0818 for more information.

RUSH ORDERS: For orders needed on a rush basis, the rush charge is 25% of the order or $70.00(p),
whichever is greater. Rush orders will be produced in 3-5 business days. For a faster turnaround
time, please call customer service at 877-730-0818. Laser Engraving for wood bases only: Laser engraving is
available on wood bases at $24.00(p) each in addition to the cost of the base.

PACKAGING: All items are packaged bulk unless otherwise specified. White boxes are available for
$4.00(p) each in addition to the cost of the base.

Drop Shipping: Drop shipments to more than one location will incur an extra charge of $10.00(p) per
additional location.

SHIPPING & HANDLING.
-Damage Claims: reports of product arriving damaged must be called in to customer service within 5 days of
receipt of product. All packaging material must be held at the point of delivery for possible inspection by
carrier. Do not reship broken glass back to us or any other party. Packaging material includes the shipping
carton, exterior packaging material inner boxing and contents, including broken glass.

Customer Service: 1 (877) 730-0818 www.GlassGraphics.com